Contact Details

Pharmacovigilance Obligations

Bayer is obliged to report any adverse events which may occur in respect of its products.


Pharmaceutical and Consumer Health products

For Bayer pharmaceutical and consumer health products please contact your healthcare professional (e.g. physician or pharmacist) or your local health authority to report a side effect or quality complaint.  To report side effects or quality complaints to Bayer, please contact us on drugsafety.anz@bayer.com.


Animal Health products

If you have an adverse event, or product complaint in relation to a BAYER animal health product that you would like to report to Bayer, please feel free to contact us by phone on (free call) AU:  1800 678 368 or (free call) NZ: 0800 266 221 (Option 2) or by email AU: animal.enquiries@bayer.com NZ: nzanimal.drugsafety@bayer.com.

 

Email Us

Pharmaceutical and Consumer Health Medical Information ANZ : medinfo.anz@bayer.com
Animal Health Enquiries Australia: animal.enquiries@bayer.com
Animal Health Enquiries New Zealand: BAHsales@bayer.com
General Enquiries Australia: enquiries.australia@bayer.com
Alternatively, please use our enquiry form.

Please do not send enquiries requesting samples. Unfortunately, due to regulations and a large increase in the number of requests, we are no longer able to provide consumer samples of our products.

 

Call Us

Customer service numbers Australia

Division

 

 

Phone

Customer Service

 

For Animal Health
Pharmaceuticals
Consumer Health

1800 039 076

Animal Health

 

Technical Support Line

1800 678 368

 

 

 

 

Pharmaceuticals

 

Medical Information

1800 008 757

 

 

 

 

Consumer Health

 

Medical Information

1800 008 757

 

 

 

 

Crop Science

 

Order Processing

1800 636 001

 

 

Technical enquiries

1800 804 479

 

 

Environmental Science

1800 804 479

    

 

Customer service numbers New Zealand

Division

 

 

Phone

Animal Health

 

General enquiries

0800 266 221

 

 

Companion animal enquiries

0800 446 121

 

 

Livestock enquiries

0800 927 733

 

 

 

 

Pharmaceuticals

 

Medical Information

0800 229 376

 

 

Customer Service

0800 804 545

 

 

 

 

Consumer Health

 

Medical Information

0800 847 874

 

 

Customer Service

0800 847 874

 

 

 

 

Crop Science

 

Order Processing

0800 428 246

 

 

Technical enquiries

0800 428 246

 

Emergency

Outside of business hours, please contact IXOM Emergency Response Service on the number below, for any product related incident, issue or emergency:

  • Australia: 1800 033 111
  • New Zealand: 0800 734 607
 

General Enquiries

Australia New Zealand
Head Office
Bayer Australia Ltd
875 Pacific Highway
Pymble NSW 2073
Australia

PO Box 182
Gordon NSW 2072
Australia


Ph: +61 (0) 2 9391 6000
Fax: +61 (0) 2 9988 3311
                        Head Office
Bayer New Zealand Ltd
3 Argus Place
Hillcrest, Auckland 0627
New Zealand

PO Box 2825
Shortland Street
Auckland 1140
New Zealand

Ph: +64 (0) 9 443 3093
Fax: +64 (0) 9 443 3094