Contact Details
Pharmacovigilance Obligations
Bayer is obliged to report any adverse events which may occur in respect of its products.
Pharmaceutical and Consumer Health products
For Bayer pharmaceutical and consumer health products please contact your healthcare professional (e.g. physician or pharmacist) or your local health authority to report a side effect or quality complaint. To report side effects or quality complaints to Bayer, please contact us on drugsafety.anz@bayer.com.
Animal Health products
Bayer has sold its Animal Health business to Elanco and all responsibilities with respect to the Animal Health products are now taken care of by Elanco. In case you require information on an Animal Health product or if you want to report an adverse event related to an Animal Health product, please contact your local Elanco representation.
In Australia, Elanco may be contacted at
Telephone: 1800 678 368 (9am – 6pm, Mon-Fri AEST)
Email: enquiries_au@elancoah.com
In New Zealand, Elanco may be contacted at
Telephone: 0800 446 121 (9am – 4.30pm, Mon-Fri NZST)
Email: drugsafety_nz@elancoah.com
Email Us
Pharmaceutical and Consumer Health Medical Information ANZ : medinfo.anz@bayer.com
Crop Science Technical Enquiries Australia: enquiries.australia@bayer.com
Alternatively, please use our enquiry form.
Please do not send enquiries requesting samples. Unfortunately, due to regulations and a large increase in the number of requests, we are no longer able to provide consumer samples of our products.
Call Us
Customer service numbers Australia
| Division | Phone | |
| Customer Service | Pharmaceuticals Consumer Health | 1800 039 076 |
| Pharmaceuticals | Medical Information | 1800 008 757 |
| Consumer Health | Medical Information | 1800 008 757 |
| Crop Science | Order Processing Technical enquiries | 1800 636 001 1800 804 479 |
Customer service numbers New Zealand
| Division | Phone | |
| Pharmaceuticals | Medical Information Customer Service | 0800 229 376
0800 804 545 |
| Consumer Health | Medical Information Customer Service | 0800 229 376
0800 847 874 |
| Crop Science | Order Processing Technical enquiries | 0800 428 246 0800 428 246 |
Emergency
Outside of business hours, please contact IXOM Emergency Response Service for any Bayer CropScience product related incident, issue or emergency:
- Australia: 1800 033 111
- New Zealand: 0800 734 607
If you are contacting outside of business hours for any Bayer Pharmaceuticals or Consumer Health product related incident or issues please phone:
- Australia: 1800 008 757
- New Zealand: 0800 229 376
General Enquiries
| Australia | New Zealand |
| Head Office Bayer Australia Ltd 875 Pacific Highway Pymble NSW 2073 Australia PO Box 182 Gordon NSW 2072 Australia Ph: +61 (0) 2 9391 6000 | Head Office Bayer New Zealand Ltd B:HIVE Building, 74 Taharoto Rd Smales Farm, Takapuna Auckland, 0622 New Zealand PO Box 2825 Shortland Street Auckland 1140 New Zealand |